Shipping policy

Shipping Policy

Last Updated: April 22, 2026

At Stephan Fashion, we are dedicated to providing a seamless and transparent shopping experience for our Canadian customers. We offer Free Shipping on all orders across Canada, with a firm guarantee of no hidden fees at delivery.

✓ Delivered Duty Paid (DDP) Guarantee
All import duties, customs fees, and Canadian taxes (GST/HST) are already included in the price at checkout. You will never face surprise charges or extra bills upon delivery.

1. Shipping Costs

We believe in simple pricing. That is why we offer:

Standard Shipping: FREE for all orders within Canada.
Minimum Order: No minimum purchase required.

2. Delivery Timelines

We strive to get your fashion essentials to you as quickly as possible. Please note our standardized timelines:

Order Cut-off Time: 8:00 PM (EST).
Order Handling Time: 1–3 Business Days (Monday – Friday).
Transit Time: 6–10 Business Days (Monday – Friday).
Total Estimated Delivery: 7–13 Business Days.

3. Tracking Your Order

Once your order has been dispatched from our international fulfillment center, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor your package’s journey in real-time.

4. Delivery Issues

If your package is delayed or shows as "delivered" but has not arrived, please contact us immediately at info@stephanfashion.com. We will investigate with the carrier and ensure a replacement or refund is provided if the package is confirmed lost.

Contact Details:
Stephan Fashion
Rijstgras 17, 3068 CL Rotterdam, The Netherlands
Email: info@stephanfashion.com
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)