FAQ

Frequently Asked Questions – Stephan Fasion

How can I contact Stephan Fashion?
You can reach us by email at info@stephanfashion.com.  Our customer service team is ready to assist you with any questions or concerns.

Do you ship worldwide?
Yes, we offer international shipping.

Where are the products shipped from?
We ship from our international warehouse.

Can I modify or cancel my order?
To ensure fast processing, we kindly ask that any changes or cancellations are requested within 12 hours of placing your order.
After this period, we are unable to make adjustments.
However, once your order has been delivered, you may return it for a full refund.

Which payment methods do you accept?
We currently accept the following payment methods:

  • VISA

  • Mastercard

  • American Express

  • Apple Pay

  • Bancontact

  • Google Pay

  • iDEAL

  • Maestro

  • Shop Pay

  • UnionPay

  • PayPal

When will my order be processed?
Orders are processed and shipped from our warehouse.
Please allow additional processing time during holidays or promotional periods.
We process orders Monday through Friday within 1–3 business days.
Shipping takes place the day after your order has been processed.

How long does delivery take?
We aim to deliver orders within 7 days. Most orders arrive within this timeframe, but shipping may occasionally take longer due to high demand or unforeseen circumstances.

What if I do not receive my order?
If your order has not arrived within 35 days from the date of shipment, you are eligible for a full refund.


Will customs duties or taxes be charged?
Prices on our website are displayed in euros (€).
You may be responsible for customs duties and taxes depending on the regulations of your country.
Any import fees, customs duties, or additional charges are not covered by us.
We are not responsible for delays caused by customs clearance.
For more information about fees, please contact your local customs office.

How can I return an item?
To return an item, please contact us via email at info@stephanfashion.com.
We offer free returns within 100 days of receipt.
Please note: defective or incorrect items must be returned to us before we can issue a refund.
You may also choose to receive a replacement product.

What if the item I received is defective, incorrect, or damaged?
If you receive a defective, incorrect, or damaged item, please contact us immediately.
Include your order number, photos of the item, and all relevant details.
We aim to resolve any issues as quickly as possible.
The defective or incorrect item must be returned before a refund can be processed.
If you prefer, we can send a replacement instead of a refund.

When will I receive my refund?
Refunds are issued to your original payment method.
For credit or debit card payments, refunds are typically processed within 7 business days after we receive the returned item or cancellation request.
If you have not received your refund, please first contact your bank, as posting times vary.

Security & Privacy

At Stephan Fashion, your security and privacy are our highest priority.
We ensure secure payment processing and safe handling of your personal information at all times.